Nayass / Help & information

Here to help

Frequently asked questions

Straightforward answers, from your first sign-in to your next conversation.

Looking for something specific? Open a question below. For account-specific help, contact Support.

What is Nayass?

Nayass is a community platform built for the Orthodox Jewish world. Creators share kosher videos, posts and updates, while members discover, follow and connect around the people and ideas that matter to them. Use Nayass on the web, with iOS and Android apps available to invited testers.

Who is Nayass for?

Nayass is built for the Orthodox Jewish community and people who want to participate respectfully within its published standards. You must be at least 16 years old and meet the eligibility requirements in the Terms.

Where can I use it?

Use the web app at nayass.com. Android is available to approved Google Play internal testers, and iOS is available to assigned TestFlight testers. Public app-store availability has not been announced. Contact Support for access questions.

Can a regular member publish posts?

Original publishing requires creator access. Regular members can discover, follow, save and participate through eligible comments and conversations. Creator access is reviewed and granted separately; see the creator guide.

How do I become a creator?

Send Support your Nayass username, the content you want to share and public examples you have the right to publish. The team can explain the current process. Approval is not automatic.

How do I get a verified badge?

Verification is assigned by Nayass staff or an authorized Trusted Verifier. Contact Support with your username and public identity context. Creator access and follower count do not automatically produce a badge. See the verification guide for all three badge types.

Are private messages end-to-end encrypted?

No. Recipients and group members can see messages addressed to them, and authorized staff may access information needed for moderation, security or support. Read the Privacy Policy before sharing sensitive information.

Where are my saved posts, videos and Shorts?

Open Saved in Settings. Saved items point to the original content, so deleted or restricted content may disappear. Saving an item does not download it for offline viewing.

Why am I not receiving notifications?

Check Nayass notification settings, whether the conversation is muted, device notification permission and your device’s focus or battery restrictions. Group preferences and individual conversation settings can affect which alerts you receive.

How do I report content or appeal a decision?

Use the relevant Report menu or available appeal controls. If you cannot, contact Support with the Nayass link or account and a concise explanation. For immediate danger, contact emergency services.

Can I delete my account without the app?

Yes. The public account and data deletion page has a request form that works without sign-in. Ownership must be verified before deletion. Removal is processed in the background, subject to the retention explained in the Privacy Policy.

Is Nayass part of Bluesky?

No. Nayass is independently operated. Parts of the software build on Bluesky’s open-source work, credited in our acknowledgements. Bluesky does not operate or endorse Nayass.